Q: How long will it take to receive my order?
A: Orders for in-stock merchandise placed on weekdays before 11am PST are usually processed within one to three business days from receipt of order.
The following delivery times are for AFTER your order has been shipped- NOT from the day you placed your order:
Standard Shipping can take 3-5 business days. Priority Shipping can take 1-3 business days. Priority Mail Express (available upon request) can take 1 business day.
RaverNationShop cannot guarantee any specific processing times, as times may vary in the event of a natural disaster, inclement weather or peak periods.
Orders shipped to Alaska, Hawaii, and US Territories may require longer shipping times.
Please allow two weeks or more for international shipments.
Q: What happens if my order is undelivered or refused?
A: To avoid an undelivered or returned package, please ensure that the address you've provided is correct. RaverNationShop is not responsible for lost or stolen packages. The packages are completely out of our control once we ship them off and they're in the hands of the mail courier service.
If your tracking number shows delivery but you can't find your package, here are some tips:
- Contact your local post office to ask for carrier assistance where the package may have been left.
- Ask family, neighbors or property managers if the package was left with them.
- Check porches, gates and doorways.
Q: I received the wrong item/items are missing from my order. What do I do??
A: While we try to make sure that never happens, please make sure you reach out to us as SOON as possible at firstname.lastname@example.org. Include as much info as you can in your email as well! (Name, Order #, Product Missing/Wrong Item, Photos of the items, etc.)
Q: What is your return policy?
A: Check out our full refund policy on our Returns Page here.
Q: How do I return or exchange an item?
If you would like to get started with a return, head over to our Returns Page!
Q: How do I cancel an order?
A: To cancel, please contact us at email@example.com, within 1 hour of placing your order (M-F, 9-5 CST). We will be happy to assist you! If your order has already entered the shipping process, unfortunately, we are unable to grant your cancellation request and you will need to wait until your order is delivered and submit a refund request!
Q: Is it safe to use my credit card on your site?
A: Yes! Safe shopping is a must at RaverNationShop When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online businesses.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on domestic orders over $100. Your order total must total $100 AFTER any promo code is used.
Q: Why isn't my promotion code working?
A: If you're experiencing difficulties with your promo code, be sure to read the code's requirements carefully for valid offer period and restrictions. Please note that promo codes cannot be combined with other promotions. Only one promo code may be used per order, per person.
Q: Do I pay incoming duties & taxes on RaverNationShop Products?
A: All incoming taxes and import duties are the responsibility of the customer. RaverNationShop IS NOT liable for the customs charges and taxes levied by your country.
Please note: UK and other international buyers are responsible for any customs duties, GST, or VAT fees which may arise. Customs duties and VAT fees are a tax imposed by the destination country upon the buyer and are separate from shipping costs. They cannot be predicted, altered or payed by the seller. We are unable to mark packages as "gift" as this is a federal crime in the United States. Please review your country's tax policies before ordering.
For more information about the duties and taxes in your country, please contact your local customs office.
**We are not responsible for any Return to Sender charges, duties or taxes for domestic sales**